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Support Plans
Maintenance and rapid repair solutions for a productive lab
Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity Lab Services lab equipment services plans offer a 50% faster response time and up to 50% remote resolution when compared to customers without a service plan.
The Unity Lab Services Advantage – superior quality service to get you up and running faster
The following lab equipment services plans are available for equipment including biosafety cabinets, centrifuges, cold storage, CO2 incubators, and water purification.
| Warranty | Post warranty | ||||
|---|---|---|---|---|---|
| Factory Warranty | Total Care Warranty |
Billable Service |
Tech Direct Service Plan |
Total Care Service Plan | |
| Preventive Maintenance | • | Fixed price | • | • | |
| Corrective Maintenance | • | • | Hourly | 15% discount (factory certified parts & labor) |
• |
| Remote Technical Support | • | • | Limited support | • | • |
| On-site Response Commitment* | Standard | 2 business days |
Standard | 3 business days |
2 business days |
| Repair Warranty | Equipment warranty | Equipment warranty | 90 days | 1 year | 1 year |
| Smart Connected Services | • | • | • | ||
| Loaner** | • | • | • | ||
| Compliance Services | Optional | Full charges apply | Optional | Optional | |
*On-site response commitment: Guaranteed response time from receipt of PO. Only available in select locations.
** Subject to availability
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Learn more about lab equipment service plan options »
Call today at 800-438-4851 ext. 2
Choose a plan that achieves your particular goals or work with our service specialists to develop a support program to meet your exact requirements.